Privacy Policy

What information we collect and why

We may collect personal information for the following purposes:

1.1 Enquiries and bookings (phone, email, web forms)

Data used: name, address, email address, phone number, IP address, and details of the enquiry.

Basis: your consent, and to take steps prior to entering a contract with you.

Retention: for as long as needed to deal with your enquiry, then in line with our standard retention periods.

1.2 Payments

Data used: name, billing address, email address, phone number, and payment details (processed by our payment provider - we do not store full card details ourselves).

Basis: performance of a contract with you.

Retention: for as long as required for accounting and tax purposes.

1.3 Job and service history

Data used: name, address, email, phone number, and details of work carried out at your property.

Basis: performance of a contract with you, and our legitimate interest in maintaining accurate service records.

Retention: for the duration of any guarantee or warranty period, and as required by law.

1.4 Website statistics and improvement

Data used: IP address, general location data, and website usage information.

Basis: consent (via cookies - see our Cookie Policy below).

Retention: as set out in our Cookie Policy.

1.5 Legal and regulatory compliance

Data used: name and address.

Basis: compliance with our legal obligations.

Retention: as required by law.

Cookies

Our website uses cookies and similar technologies. Cookies are small files stored by your browser that help our website function properly and let us understand how it's used.

• Technical or functional cookies: necessary for the website to work properly. We may place these without your consent.
• Statistics cookies: help us understand how visitors use our website so we can improve it. We ask your permission before placing these.
• Marketing/tracking cookies: used to personalise advertising. We ask your permission before placing these.

When you first visit our website, you'll see a cookie banner explaining your choices. You can change your mind at any time by clearing your cookies and revisiting the site, or by adjusting your browser settings. Please note the site may not work properly if all cookies are disabled.

Your rights

Under UK data protection law, you have the right to:

• know why we need your data, what happens to it, and how long we keep it;
• access the personal data we hold about you;
• have incorrect or incomplete data corrected;
• ask us to delete your data or withdraw your consent;
• request a copy of your data to transfer to another provider;
• object to how we process your data.

To exercise any of these rights, please contact us using the details below. If you're unhappy with how we've handled your data, you're welcome to raise it with us directly - you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact us